At (“StreamingIPTV”, “we”, “us”, “our”) we want you to be happy with your subscription. This Refund Policy explains our money-back guarantee, what is covered, and how to request a refund. It applies to purchases made through streamingptv.com. and forms part of our Terms & Conditions.

Before publishing: complete the bracketed details and make sure the guarantee periods and exclusions below match how you actually operate. Have the policy reviewed to ensure it complies with consumer law.
Contents
Money-back guarantee
What’s covered
What’s not covered
How to request a refund
How refunds are issued
Free trials
Reseller credits
Cancelling your subscription
Chargebacks
Contact us
1.Money-back guarantee
Every paid plan comes with a money-back guarantee. If we can’t resolve a genuine service issue within the guarantee period for your plan, you can request a refund:

Plan Money-back guarantee
1 Month 7 days
3 Months 14 days
12 Months 30 days
The guarantee period starts on the date your subscription is activated. To make use of it, you must contact us within the period shown above and give our support team a reasonable opportunity to fix any issue first — most problems are resolved quickly over WhatsApp.

2.What’s covered
You may be eligible for a refund where:

You contact us within your plan’s guarantee period;
You have experienced a genuine technical problem with the service that we have been unable to resolve; and
Your account has been used in line with our Terms & Conditions.
3.What’s not covered
Refunds are not normally available where:

The guarantee period for your plan has expired;
The issue is caused by factors outside our control — for example your own internet connection, hardware, Wi-Fi, ISP restrictions or incorrect device setup — and you have not allowed us to help resolve it;
You have breached our Terms & Conditions or used the service fraudulently or abusively;
The purchase is for reseller credits (see section 7) or relates to a free trial (see section 6);
A refund request is based solely on specific channels or content not being available, where the core service is working as described.
4.How to request a refund
To request a refund, contact our support team within your guarantee period via WhatsApp or email at info@fasttv.co., and include:

The email address or order reference used for your purchase;
The plan you bought and the approximate purchase date;
A brief description of the problem and the device(s) affected.
Our team will work with you to resolve the issue and, where the criteria above are met, process your refund.

5.How refunds are issued
Approved refunds are issued to your original payment method wherever possible. Card refunds are typically processed within [e.g. 5–10] business days, though the time for funds to appear depends on your bank or card issuer. For cryptocurrency payments, refunds (where applicable) are made in the same cryptocurrency to a wallet address you provide; due to currency volatility, the refunded crypto amount reflects the original transaction value and we are not responsible for exchange-rate movements.

6.Free trials
Free trials are provided at no cost and therefore carry no charge and no refund. They are intended to let you test the service before purchasing. See our free trial page for details.

7.Reseller credits
Reseller credit purchases are non-refundable. Credits do not expire and can be used at any time to create lines, so they remain available on your account until used. Please see our reseller page for full details of how credits work.

8.Cancelling your subscription
Our plans are one-time payments with no contract and no auto-renewal, so there is nothing to cancel to stop future charges — when your plan ends, it simply expires unless you choose to renew. If you wish to stop using the service during an active plan, you may do so at any time, subject to the refund terms above.

9.Chargebacks
If you have a problem, please contact us first — we’re committed to putting things right. Initiating a chargeback or payment dispute without first giving us the opportunity to resolve the issue may result in suspension of your account. We reserve the right to provide transaction and usage records to the payment provider in response to any dispute.

10.Contact us
Questions about this Refund Policy or a refund request? We’re here to help:

Email: support@streamingptv.com.
WhatsApp: +44 07 311 193 045
Contact form: streamingptv.com./contact